Service > FAQ
FAQ
Q1. How to place an order?
Reply There are 2 ways to place an order with KeepPower Technology:
1） Contact us via online message. You can leave a message at ’CONTACT US -> Feedback -> Ask A Question’.
2） Contact us by email at info@keeppower.com.cn.
1） Contact us via online message. You can leave a message at ’CONTACT US -> Feedback -> Ask A Question’.
2） Contact us by email at info@keeppower.com.cn.
Q2. Are all products brand new?
Reply Yes, all of our products are brand new; We never sell secondhand items.
With a specialized quality control system, every products have been tested and verified.
To learn how we make an excellent battery or pack, please refer to “About US -> Factory Tour".
With a specialized quality control system, every products have been tested and verified.
To learn how we make an excellent battery or pack, please refer to “About US -> Factory Tour".
Q3. How to custom a battery/pack?
Reply
1） Send us your detailed requirements, including:
Voltage
Capacity
Charge & Discharge Current
Dimension
Connectors
Artwork
etc.
2） We will provide you a solution/solutions after estimation.
3） Confirm price, quantity, payment terms.
4） Approval the sample.
5） Proceed with mass production.
1） Send us your detailed requirements, including:
Voltage
Capacity
Charge & Discharge Current
Dimension
Connectors
Artwork
etc.
2） We will provide you a solution/solutions after estimation.
3） Confirm price, quantity, payment terms.
4） Approval the sample.
5） Proceed with mass production.
Q4. What types of customizations do we offer?
Reply
With over 15 years of experience, we take pride in using only the highest quality cells for manufacturing lithium battery packs.
We specialize in customizing various types of battery packs, including
Li-ion
Li-polymer
Li-prismatic
LiFePo4
We cater to a wide range of dimensions, from small to large, and ensure that only the corresponding cells currently available for sale are used.
This strict policy guarantees that every battery pack manufactured by KeepPower maintains the highest quality standards.
With over 15 years of experience, we take pride in using only the highest quality cells for manufacturing lithium battery packs.
We specialize in customizing various types of battery packs, including
Li-ion
Li-polymer
Li-prismatic
LiFePo4
We cater to a wide range of dimensions, from small to large, and ensure that only the corresponding cells currently available for sale are used.
This strict policy guarantees that every battery pack manufactured by KeepPower maintains the highest quality standards.